Frequently Asked Questions

Our party packages include 15 kids, with the option to add up to 5 more for an additional per-child fee (maximum of 20 kids per room).

If you expect more than 20 kids or over 40 total guests (kids + adults), you’ll need to reserve an additional room for adequate space and comfort. Each extra room includes admission for another 15 kids and is subject to availability, so we recommend booking early if you anticipate a larger group.

All children participating in the activities, including the birthday child, who will need socks and a waiver signed, must be included in your guest count. We require the first names of all children and a number of adults.

We do not charge for adults to spectate, but we do need a count for capacity purposes. We do not guarantee seating for adults. If adults would like to participate, they can either purchase a ticket at the front desk or be added to your guest count.

All kids 2 and older should be included in your count and will need a signed waiver on file. As a good rule of thumb, anyone not walking should not be included. Their parents are more than welcome to join with the purchase of a pass.

In the Active Entertainment Center, climbers must weigh a minimum of 35lbs. The only restriction in the water park is that riders must be 42" tall to ride our two largest slides. Anyone who is potty-training MUST wear water diapers in the water park.

Food selections, dietary restrictions, guest list, and final payments are due 7 days prior to the party. Please submit all your information in a timely manner. Guaranteed guest counts and menu selections are nonrefundable.

We know many people prefer specialty and custom cakes. For this reason, you are permitted to bring in your own cake/cupcakes. We have a selection of cupcakes available to order by the dozen.

All food (except cake) and drinks are to be provided by The St. James. We do this for the food safety and protection of all our guests, especially those that are vulnerable. We use and apply Virginia Health Department food safety regulations. Any cake that you bring must be bought from a store or professional baker that holds a food permit.

Our platters (hot dog bar, chicken nuggets, chips/salsa, fruit platter, roasted vegetable platter, tater tots) are designed to feed 10-15. Our artisan pizzas are large pizzas with 8 slices.

Our restaurant can accommodate most dietary needs – we just ask that you be as specific as possible. In the event you do not see what you're looking for on our menus, please work with your event coordinator on a custom curated menu to ensure all your guests are provided with delicious and properly prepared items. 

Super, Awesome & Amazing has white cups, napkins, plates, and cutlery. You are welcome to bring in any custom themes or other colors if needed. We also have lighters and cake cutting tools available.

We now offer balloons and decorations packages. We have preset themes, or we can customize a package based on your theme.

When decorating, using strong adhesives on painted walls or ceiling is prohibited and subject to a damage fee. Your party host is available to assist you, but please keep in mind that we only guarantee up to 15 minutes for your setup process.

We have goodie bags as an add-on for $8 each. Each bag contains candy, small toys and a 1-hr pass for a future visit. Goodie bags are permitted and should be distributed at the end of your party.

You are welcome to order additional food with your party host. Just be mindful that day-of add-ons may be limited and delayed to account for the prep and cook time.

Yes, the waiver can be found online here.

 You can also find your customized waiver link in our confirmation email.

The St. James plans to remain open at regular operating hours, however, we'd never want to put your party goers at risk. The deposit and balances are nonrefundable, but they are transferable. We are happy to move your party to an alternative date/time at no charge, pending availability. If food has already been prepped prior to your request to change the date, you may incur the costs of food. If you think you might want to reschedule, please alert the events coordinator as soon as possible.

The administrative fee is a fee added to the pre-tax bill that directly supplements the wages of non-tipped employees. By law, kitchen staff may not be included in the tip pool. The labor laws only allow tips to be shared with staff involved in the "chain of service."

As a reminder, we can only guarantee access to your room up to 15 minutes prior to your party start time for set up. If you arrive any earlier and the room is ready, you are welcome to begin setting up. If your room is not ready, we ask that you wait until the cleaning crew is done and out of your room before you begin setting up.

We have an on-site surface lot for guests that wraps around the building. Please be mindful that weekends can be busy, so you should allow extra time to find parking. There are additional spaces on Industrial Road if the lot is full.

Once you/your guests enter through the main lobby, let the concierge desk know that you are here for a party, and they will direct you to Super Awesome and Amazing. Once at SAA Reception Desk (Entry Level), you/your guests will check-in by giving the name of your party/group and will be directed to the appropriate party room.

Please always check in with your party coordinator to confirm your event itinerary. Your party host is available to help you with all your day-of needs -- reconfirming your food and beverage order, reconfirming your guest list, assisting with checking in guests, filling out waivers and providing wristbands/socks.

Kids will be released to play on the Event Level. Once mealtime approaches, the host will call your party back to the room. When the kids are settled, your hosts will help serve the food and cut your cake.

Add-ons such as additional attendees or food can be done on the day-of with your host.

The base party includes up to 15 kids. There are no refunds, but you can receive a one-time visit voucher for no shows for any extra purchases over 15.

After check-in, your host will have wristbands and non-slip socks for all participants in the party room. Non-slip socks are required for all participants.

Your group must come to SAA first, they will be escorted down to the water park after check-in.

Towels are available for birthday parties, but guests are welcome to bring their own.

Guests must wear bathing suits; street clothes are not permitted in the water park. No outside shoes are to be worn on the pool deck. We suggest bringing sandals or flip flops to change into. Children under the age of 4 must wear a water diaper (we sell them for $1 at the concierge desk). Our staff is not permitted to assist children with changing.

We are so happy knowing you have enjoyed your time so much, but we must prep for the next Super, Awesome & Amazing party! Once the party is over, our team will handle the clean-up.

You/your guests are welcome to purchase additional play time by going to the desk and purchasing general admission passes. Please note, this will not extend time in your party room.